Digital Pacific Company Blog

Useful tips on web design, hosting, marketing and more…

Posts Tagged ‘survey results’

How To Create a Robots.txt File

Monday, June 22nd, 2009

In Digital Pacific’s most recent survey, there was a suggestion that we provide every customer with a robots.txt file in their root directory. We understand this would be a plus for all of our customers, but it would be a very large feat for us to undertake. However, it will please most of you to know that creating a robots.txt file of your own is a fairly simple task that can be completed with the following guide.

In case you are not sure why you might need a robots.txt file, it is actually there to tell search engine robots which pages they should crawl in order to index. So, if there are pages that you would prefer to NOT have indexed (e.g. secure pages, such as login pages, or test pages), then you can simply put in a line to “disallow” the search engines to not waste their time crawling them.

Creating a Robots.txt File

Open up notepad on your computer and insert the following lines into the document:

User-agent: *
Disallow:

By using this format above, you are giving a wildcard (*) to user agents, meaning the file is targeting any search robot. By leaving the Disallow option blank, you are letting any search robot crawl and index all pages on your website.

If you want to keep the robots from crawling specific pages, such as login pages or test pages, then add those to the Disallow section:

User-agent: *
Disallow: /login/
Disallow: /testpage/

Completing the Process

Once you are happy with your file, make sure you save it as a plain text document so it appears as robots.txt. Upload the file to your root directory on your server and use a free robots.txt validation program, like this one, to verify the syntax is in correct working order.

Congratulations! You now have your very own robots.txt file!

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Digital Pacific Survey Results

Friday, June 19th, 2009

Recently we ran a survey to better understand our customers and to find out exactly what our customers know about Digital Pacific. The results were amazing, and we would like to thank everyone for taking the time to give us some much appreciated feedback.

We would like to think of Digital Pacific as a transparent company and we believe it’s important for us to perform these surveys a few times a year, it helps us continuosly improve our quality of service to you, the customer. Whilst we analyse these results we thought we would share some feedback with everyone, obviously we can’t share everything since some information would give our competitors that “edge” that we constantly strive for.

We will write more in depth blog posts in the near future about action we have taken as a result of the recent survey.

Q1: How long have you been a Digital Pacific customer?

0-1 Month 7.92%
2-6 Months 23.76%
6-12 Months 14.85%
1-2 Years 16.83%
2-3 Years 18.81%
More Than 3 Years 17.82%

Digital Pacific Survey Results

Q2: Which of the following best describes you?

Website Developer 19.80%
Graphic Designer 9.90%
Techie 5.94%
Web Surfer 2.97%
Executive/Management 4.95%
Entrepreneur 6.93%
Business Owner 30.69%
Hobbyist 11.88%
Other 4.95%

Digital Pacific Survey Results

Q3: Did you start a fresh account with Digital Pacific, or move from another provider?

Fresh Account 70.30%
Move 29.70%

Digital Pacific Survey Results

Q4: If you moved from another provider, what was the main reason for this?

Lack of support and customer service 18.81%
Too Expensive 13.86%
Not Australian based 11.88%
Too much downtime 10.89%
Other 7.92%

Digital Pacific Survey Results

Q5: What do you primarily use our service for?

Sorry, we can’t share these results with you yet…

Q6: What was your main reason for choosing Digital Pacific?

Reliability 12.87%
Australian Based 35.64%
Cost 22.77%
Support 8.91%
Eco-Friendly 8.91%
Recommended by Friend 10.89%

Digital Pacific Survey Results

Q7: What other services would you like Digital Pacific to offer in the future?

Sorry, we can’t share these results with you yet…

Q8: When looking for a web hosting company, what motivates you most?

Features 12.87%
Company Reputation 7.92%
Price 15.84%
Customer Support 22.77%
Reliability 40.59%

Digital Pacific Survey Results

Q9: What is your age range?

17 and Under 2.97%
18 to 34 39.60%
35 to 49 34.65%
50 to 64 19.80%
65+ 2.97%

Digital Pacific Survey Results

Q10 1: Please rate the knowledge of our support (Professionalism).

Excellent 64.36%
Very Good 30.69%
Average 4.95%
Below Average 0.00%
Poor 0.00%

Digital Pacific Survey Results

Q10 2: Please rate the knowledge of our support (Friendliness).

Excellent 70.30%
Very Good 23.76%
Average 4.95%
Below Average 0.99%
Poor 0.00%

Digital Pacific Survey Results

Q10 3: Please rate the knowledge of our support (Knowledge).

Excellent 63.37%
Very Good 34.65%
Average 1.98%
Below Average 0.00%
Poor 0.00%

Digital Pacific Survey Results

Q11: Please describe below what you would like to see improved about our service.
We received an overwhelming response from this question and look forward to addressing these responses in many posts to come.

There were so many great responses that we were thrilled to receive, and there were many points we are happy to make improvements on. We look forward to using feedback like this to help give our customers the best service we can offer for years to come.

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