BACKUPS & RECOVERY

RAPID RESTORE
R1SOFT BACKUPS

We have been in the web hosting game since 2000 and we understand the most important part of our industry is making sure we have reliable hardware, but from time to time even the best hardware can fail, that is why we have developed a strategic disaster recovery plan that will ensure our customers are up and running in a short period in the unlikely event of a disaster.

OUR BACKUP PROCESS

Rapid Restore Digital Pacific runs a number of Dell MD PowerVault SAN Series and Dell/EMC AX SAN Series systems for our backup hardware. All servers are connected via a gigabit network with Jumbo Frames enabled for quicker network transfer to ensure the most optimised backup and restoration process possible.

Digital Pacific’s Rapid Restore backup solution utilises a Continuous Data Protection (CDP) application, which enables scheduled point-in-time volume snapshots to be taken that only require the transferring of changed data. This allows us to take backups in a manner that minimises the impact of the backup process on the overall performance of the server.

If you require your data to be restored from a point within the previous seven day period, or in the unlikely event of a catastrophic server failure, our Rapid Restore backup solution makes this an absolute breeze

 

THE RESTORE PROCESS

In the unfortunate event where files have accidentally been deleted or your data has become corrupted, you can easily restore this data from one of the many restore points created over the previous 7 days. The list below outlines the simple steps involved in getting your content back where it should be.

RESTORATIONS FOR SHARED AND RESELLER HOSTING

 

File and Database Restores:

  • Login to your cPanel
  • Navigate to the Rapid Restore Section
  • Login to the web interface and restore the required files or folders
 

Digital Pacific can perform the restoration on your behalf if you purchase the cPanel Restoration Service.

 

RESTORATIONS FOR DEDICATED SERVERS (WITH R1SOFT BACKUPS)

 

File and Database Restores:

  • Locate your “Rapid Restore (Backups) Login” in the email “New Dedicated Server Information”
  • Open the Rapid Restore Control Panel and Login
  • Select Recovery Points and restore your files and databases
 

If you do not have your R1soft Login Details please contact support here

 

RESTORATIONS FOR VPS

Restorations using Rapid Restore on VPS plans currently all need to be handled by one of our server administrators. This is easily actioned by the ordering of a file/database restore from our addon products section.

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