A Web.com Partner

Choose billing cycle:
Choose billing cycle:
Backup Capacity
The total storage available on the Backup Server.
Websites (Domains)
The number of WordPress websites you can host on your plan.
RAM
This is the memory which your hosting plan can utilise, higher is better.
CPU
This is the processing power which you hosting plan can utilise, higher is better.
CPU Cores
The number of physical cores in the server.
Processor(s)
CPU Score
CPU Scores are provided by PassMark, a benchmarking company which measures processor performance. A higher score is better.
Storage
The higher the storage space, the more data and websites you can store (pages, images, videos etc).
SSD Storage
The higher the storage space, the more data and websites you can store (pages, images, videos etc).
Monthly Traffic
The amount of data transfer included with your service each month.
Monthly Bandwidth
IP Addresses
Your dedicated IPv4 address on the internet.
Control Panel
Easily manage your websites and email accounts with cPanel.
Control Panel
Easily manage your websites with Plesk.
Bandwidth
RAID
Network Port
Power Allocation
Addon Domains
The number of extra websites you can host on your plan.
Databases
The number of databases you can host on your plan.
Staging Sites
Set up a staging site with one click.
Domains
Websites
Email Accounts
Whether your plan includes email hosting, includes IMAP support.
Email
Subdomains
MySQL Databases
Operating System
Backup Storage
Backup Software
Your backup server comes with the dependable R1Soft Backup software.
Backups
How long a copy of your data is stored.
Daily Backups
Fully automated backups to protect your data. Restores are $40 each.
Daily Backups
Fully automated backups to protect your data. Restores are $40 each.
100% Australian Hosting
Hosted in Sydney at the APDC Datacentre.
Backup Agents
Stop/Start/Reboot
Remotely power on and off your VPS in our secure control panel.
Green Hosting
Australian Servers
Server Location
Shared Memory
I/O Speed
Processes
New Sessions/Second
Stateful Performance
Maximum Concurrent Sessions
Firewall Performance (Max)
Network Attack Detection
DoS and DDoS Protection
TCP Reassembly
Brute Force Attack Mitigation
SYN Cookie Protection
SSH Access
Web Interface Access
IPSEC VPN
CloudFlare
The amount of file and cloud storage you get with your plan.
CloudLinux
Better manage and allocate resources on your VPS for speed and reliability.
cPanel
WHM
Plesk
WordPress
DNS Manager
One-Click Staging
Easily clone your WordPress site or set up a staging site with just a single click.
SEO Toolkit
Get expert recommendations using AI to improve your Google ranking.
Imunify360
Smart Updates
Test your plugin and theme updates before you commit to it permanently.
SMTP Service
DDOS Protection
Digital Pacific's robust network protects your hosting from 'distributed denial of service' attacks, thanks to around-the-clock DDOS protection.
Speed Kit
Free SSL Certificate
SSL certificates are included in our hosting plans using Let's Encrypt, a free and fully automated certificate authority (CA).
Email & Cloud Storage
Email Storage
A specific storage space allotted for each mailbox that is created.
Cloud Storage
The amount of file and cloud storage you get with your plan.
Mailbox Migrations
We'll move your current emails over to your new account.
Gmail
Use the world's easiest email app, Gmail.
Calendar
Drive
Docs
Sheets
Slides
Keep
Hangouts
Forms
Admin Portal
Customisable Rules
Bare Metal Restore
Windows & Linux
R1Soft Server Setup
R1Soft Server Configuration
R1Soft Agent Installation
R1Soft Agent Support
IP Range
IP Subnet
Dedicated IPs
Fully Redundant
High-Availability
Office for Web
Office for Desktop
Outlook
OneDrive
Word
Excel
PowerPoint
OneNote
SharePoint
Teams
Yammer
Data Centre
Data Centre Location
Up to 3 Months Free
Optional Cross Connects
24/7 Access
Fully Redundancy
N+1 Redundancy
Redundant BGP Sessions
Premium IPv4/IPv6 transit through multiple redundant Tier 1 providers and peering exchanges.
Network Uplink
The maximum network throughput available for internet traffic.
Unmetered 100 Mbit Transit
Digital Pacific offer premium dual transit links through NTT Communications and Vocus.
Unmetered 1 Gbit Transit
Digital Pacific offer premium dual transit links through NTT Communications and Vocus.
Setup Fee
Validation
Certificate Type
Domain Validated
Organisation Validated
Extended Validated
Padlock Displayed
Whether the padlock or 'lock' is displayed in the address bar.
Green Address Bar
Single Site SSL
Whether the SSL can be used on a single website.
Multi Site SSL
Whether the SSL can be used on a multiple websites, also known as SAN.
Wildcard SSL
Whether the SSL can be used on a subdomains.
Issue Time
How long it takes for the certificate to be typically issued.
Server Management
Warranty
The warranty coverage provided by the issuing certificate authority. Digital Pacific is not liable for warranty claims.
Keyword Index
Number of relevant keywords to add to your website.
Hours of SEO Management & Implementation
How long our SEO experts will set up and manage your SEO.
SEO Action Plan
How often you receive an SEO plan from our SEO specialist.
Reporting
Reports about your ranking and website performance.
Suburb
Local SEO
Blog
Content Plan
Instant Activation
Target Keywords
Our SEO Experts will perform keyword research and add relevant keywords to your website.
SEO Account Manager
Our SEO experts will setup, manage your campaign, discuss the SEO strategy, completed work, and SEO Results
SEO Action Plans
Gain access to the Simple SEO tool, SEO action plans, Google Analytics and Google Search Console
Campaign Report
Our SEO team will review and analyse on organic traffic, keyword rankings, SEO actions and more
Local SEO
Boost Your Presence by focusing on specific suburbs that you want to grow with Local SEO
On-page SEO
Technical SEO, content optimisation, titles, descriptions and tags would help build on your SEO foundation, increase relevance, and improve search engine ranking.
Off-page SEO
Our SEO experts work with a network of online publishers to build local citations, as well as other link building activities to your website.
1 Blog Content
New content for a blog with keyword research and keyword-rich copy, meta data for a single new web page.
1 Landing Page Content
New content for a landing page with keyword research and keyword-rich copy, meta data for a single new web page.
Content Calendar Planning
Our Content Writers will create a content plan, aligned to your target keywords and business requirements.
Goal Tracking
Our SEO experts will set up Goal Tracking for your website, making it easy to monitor and achieve your objectives.
Email storage (per mailbox)
A specific storage space allotted for each mailbox that is created.
Mail Hosted by
Enjoy 100% email delivery and zero data loss.
Rich webmail
Titan's webmail is packed with powerful features that allow offline working, shortcuts, filters, rules, and more to boost your email efficiency.
iOS and Android apps
Stay connected, no matter where you are. Our mobile apps enable you to access your email from anywhere.
Built in Calendar
Share your calendar with your teammates and contacts, and view your calendar by day, week, or month. You can also send invites to guests who use Gmail, Outlook, and Apple Mail.
Contacts
Store relevant details about your contacts—like phone number, company details, and location— so you’re not scrambling for information when you need it.
Advance Anti-virus
Enhanced protection of your inbox to ensure incoming attachments are free from viruses, malware, phishing attacks, and more.
Advanced Anti-Spam
Top-notch security measures to keep unwanted spam out of your inbox.
Multi-account support
Set up essential mailboxes like [email protected] and [email protected], and switch between them in one interface.
Block Sender
Keep emails from unwanted senders out of your inbox. Block specific email addresses, or all emails from a certain domain, and enjoy a clutter-free inbox.
Allowlists
Add specific senders to your Allowlist and ensure all emails from them come right through to your Inbox and don’t end up in Spam.
External forwarders
Automatically forward emails from external accounts to your Titan email or forward incoming emails to up to 3 email addresses outside of Titan.
Read Receipts
Don't lose sleep wondering if your prospect read that crucial quote. With Read Receipts, get notified the moment your recipient opens your email.Don't lose sleep wondering if your prospect read that crucial quote. Get notified the moment they do.
Email Templates
Save time by saving your frequently sent responses as templates and ensure that you always send a message that resonates with your customers.
Contact Groups
Group your frequently emailed recipients together to reach out to them simultaneously, so you no longer have to add each email address when composing a new message.
Send Later
Whether you’ve identified the optimal send time for a customer or you need to draft a message during off-hours, schedule your emails to send when they’re most likely to be read.Give your messages the attention they deserve by making sure they’re sent at the optimal time for your recipient.
Follow-up Reminders
Don't settle for a non-reply to your important emails. Get nudges to circle back on the thread at the perfect time and keep your conversations going.Shorter one - Never drop the ball midway through a conversation. Circle back in case of no replies at the right time.
Turbo Search
Search for emails using any keyword, subject, or sender details, and get the results 10x faster.
HTML in composer
Generate a higher customer response rate by making your emails more visually engaging. Use HTML codes to include forms, CTA buttons, and other interactive elements in your emails.
Customer service and support
Free Setup
Firewall Setup
No setup fees, get started in just seconds.
Firewall Management
24x7 Phone Support
We provide 24x7x365 support to help you day and night.
24×7 Email Support
We provide 24x7x365 support to help you day and night.
24×7 Support
24x7 Support
24x7 Remote Hands
Around the clock remote hands for server management (billable)
Server Management
We'll patch your Managed VPS ensuring cPanel and the OS is up to date.
Help Articles
100+ Help Articles
Get access to hundreds of helpful knowledgebase articles and how-to guides.
KernelCare
KernelCare installs patches to the running server without any impact on performance.
Spam Protection
Email spam protection keeps your mailbox junk-free.
Malware Protection
Email Privacy Protection
Virus Protection
Money Back Guarantee
We guarantee satisfaction on all hosting services.
Network Monitoring
Digital Pacific's robust network and around the clock monitoring ensure the highest uptime, performance and reliability.
DDOS Protection
Digital Pacific's robust network protects your hosting from 'distributed denial of service' attacks, thanks to around-the-clock DDOS protection.
Hardware Replacement
Uptime Guarantee
Your hosting comes with guaranteed uptime performance.
Show more technical specs
Technical Specs
Server Brand
Disks
Server
Built on the bulletproof Dell EMC enterprise server line.
Processor(s)
Storage Type
RAID
Virtualisation
Firewall Brand
VPN Performance
Maximum Security Policies
High-Availability
24x7 Onsite Security
24x7 CCTV
24x7 Operations Centre
Biometric Facial Recognition
Multiple Security Access Points
Loading Dock Facilities
Redundant N+1 Cooling
Onsite UPS
Onsite Generator Backup
Motion Detectors
Forwarding
Auto-responder
Catch-all email address
Schedule Sending
iPhone App
MySQL
phpMyAdmin
PHP Selector
Android App
Plesk Version
cPanel Version
PHP Version
FTP Users
Easy application installer
phpMyAdmin
CageFS
Password protected directories
SSH access (secure shell)
Secure FTP
Logs
Cron Jobs
POP 3 accounts
SMTP Services
Ability to use SMTP mailer for an existing email account (email account sold separately).
IMAP Services
Improves Rankings
Boost your Google ranking thanks to being recognised as an SSL enabled website.
Proves Ownership
Show the world and visitors that your domain is owned by a registered business or entity.
Send as Alias
Reply to emails coming to your email alias using the alias identity and not necessarily from your actual email address.
Two-Factor Authentication
Add an additional layer of security to your email account to ensure your emails are accessible to only you.
Undo Send
Mistakes happen—and you can fix them. Undo sending your email to make a grammatical correction or add that attachment you missed.
Grammar and Spell Check
Ensure your emails are free of grammatical errors and embarrassing typos.
Priority Inbox
Automatically prioritize your most important messages based on your mailbox behavior and view them in a separate tab.
Sending limits
The limits are across domains, per Mailbox. E.g. For Starter plan across domains per mailbox: 50 emails/hours & 300 emails/day.
Auto-reply/Vacation responders
Automatically reply to incoming emails while you are away to avoid keeping your senders waiting.
Advanced Search options
Search for anything, find it in a flash. Blazing-fast search with advanced filters and options.
HTML signatures
Add HTML code to customize your email signatures and add interactive elements.
One-click import
A new professional email account doesn't have to mean leaving your old contacts and emails behind. Titan's built-in import tools make it easy to get going with a new account.
Data encryption
Encode your messages to protect your data and ensure only the intended recipient receives it.
Custom DKIM support
Get an additional layer of security that creates a digital signature for your domain and informs your recipient that you are a legitimate and verified sender.
Email transfer rules
Determine how specific emails should be treated—starred, marked as unread, or redirected to appropriate folders—based on predefined conditions.
Email alias
Create additional email addresses (or aliases) as per your requirement, without creating another account. Receive emails or set forwarding via aliases.
IMAP/POP3 support
Titan supports all email protocols to ensure smooth delivery of your emails so you can access them on third-party applications such as Gmail, Outlook, or Thunderbird.
Vacation responders
Catchall account
All undelivered emails to your domain are routed to the catch-all mailbox so you don’t miss important communication sent to invalid addresses.
Email forwarding
Automatically forward emails from external accounts to your Titan email or forward incoming emails to up to 3 email addresses outside of Titan.

Reseller Starter

$55.00/mo
$55.00/mo
$660.00
Entry Reseller plan for hosting up to 30 accounts.
More options available at checkout
30GB
150GB
cPanel & WHM
Unlimited
30
Unlimited
Included
Included
Sydney
 Support
Included
Included
Included
Included
Included
Included
99.9%
 Specs
Included
Included
Included
Included
11.x
7+
Included
Included
Included
Included
Included
Included
Included
Included
Included

Reseller Basic

$90.00/mo
$90.00/mo
$1,080.00
Host up to 80 accounts with this upgraded plan.
More options available at checkout
60GB
Unlimited
cPanel & WHM
Unlimited
80
Unlimited
Included
Included
Sydney
 Support
Included
Included
Included
Included
Included
Included
99.9%
 Specs
Included
Included
Included
Included
11.x
7+
Included
Included
Included
Included
Included
Included
Included
Included
Included

Reseller Advanced

$115.00/mo
$115.00/mo
$1,380.00
Loaded with storage for up to 150 cPanel accounts.
More options available at checkout
150GB
Unlimited
cPanel & WHM
Unlimited
150
Unlimited
Included
Included
Sydney
 Support
Included
Included
Included
Included
Included
Included
99.9%
 Specs
Included
Included
Included
Included
11.x
7+
Included
Included
Included
Included
Included
Included
Included
Included
Included

Resell with confidence and support.

Every Reseller Hosting plan comes with around the clock support for you. If you ever choose to no longer proceed with your business, we’ll buy your Reseller Hosting customers from you, ensuring a smooth handover and no interruption to any existing services.

White label hosting services.

With Reseller Hosting, you’ll be able to use our generic Reseller nameservers, or even create custom nameservers of your own. We will also never contact your clients without your prior consent. We’re here to support you, while you support your customers, ensuring a professional branding experience for your you and them.

Reseller-Hosting

Reseller Hosting Features

Please select:

Additional Reseller Hosting Features

WHM & cPanel Included

The powerful combination of WHM and cPanel is unparalleled in the world of web hosting. WHM is responsible for overall hosting management and provides a user-friendly interface packed with tools and features to create, manage or terminate hosting accounts. Meanwhile, cPanel is the software used by the individual hosting accounts themselves. This software allows your customers to access and manage the contents of their hosting accounts, including files, databases, email accounts, cron jobs, PHP configurations, and so much more.

No Contracts

You can get started with Reseller Hosting at any time, with absolutely no contact. Upgrade, downgrade, transfer or cancel anytime you need to with no fear of penalty! We also offer a 30-day money-back guarantee, meaning you’ve got nothing to lose by getting started.

Online Management

With Reseller Hosting, you can manage your customer’s hosting accounts all from one convenient place, while keeping your customer billing process in your own hands. This allows you to charge whatever you wish for your hosting services and use your own preferred billing software.

24×7 Support

With Reseller Hosting, you’ll have 24/7 access to our team of industry-renowned support technicians. Should one of your customers reach out to you with a tricky problem, you can rest assured knowing that we’ll be right by your side.

99.9% Uptime Guarantee

Ensure smooth service reliability for you and your customers with our 99.9% uptime guarantee. With DDOS protection, advanced redundancy infrastructure and expert disaster recovery plans in place, your services will always be in good hands.

Applications/CMS

Looking for a brilliant application to run on your website to improve usability and interaction for your visitors and customers? Our cPanel based application installer, Softaculous, has the power to quickly and efficiently install hundreds of different online applications such as Content Management Systems and online discussion boards, completely free.

Building, and editing, your website using a content management system is an easy process. Most CMS’s include an easy to use, graphical text editor that allows you to create, manage and publish your own pages and articles.

WordPress

WordPress an open source Content Management System (CMS) based on PHP and backed by MySQL. It is currently the largest and most popular CMS on the web, with over 24,000 plugins available and thousands of free and premium themes. WordPress is extremely flexible and user friendly, making it easy to accommodate the requirements that different websites have.

Joomla

Joomla is another Content Management System that has experienced large growth and popularity due to its ability to create dynamic web pages. Like WordPress, Joomla is an open source application which means it is distributed for free for everyone and can be modified to suit your requirements.

phpBB

A free flat-forum bulletin board that can be used to power stand-alone online communities or community driven websites. It has been around longer than many other free forum solutions and has undergone many changes since its release in 2000. Due to its age, phpBB is backed by a strong community of designers and developers who have release thousands of free themes and modifications which improve the look and functionality of the application.

Simple Machines Forum (SMF)

Simple Machines Forum was originally created to improve an old forum application named YaBB, however due to strong popularity the project became its own software. SMF is free for personal and commercial use and is distributed under a free software license. Although the software is free, members do have the option of donating a small amount to help fund the project, which also provides them access to the private SMF help-desk staff and access to the beta releases of new versions.

 

Shopping Carts

Opening an online store is easier now than it ever has been due to the availability of many free and feature rich online shopping cart applications. Many of the shopping carts available from our Softaculous installer offer features such as coupon and discount codes, multiple language and currency support, various payment options and SEO friendly page structures.

PrestaShop

PrestaShop is a free open source e-commerce application that has won numerous different e-commerce based awards since its official launch in 2007. Prestashop is backed by a large community base of over 350,000 members who have contributed thousands of different themes and additional features for the application. PrestaShop boasts over 200 built in features and features language translation support for 51 languages.

Magento

Magento, originally released in 2007, is a fully featured online eCommerce solution with both a free community, open source version and a commercial enterprise edition. Magento is heavily based on providing both versatility and adaptability in the way it has been created and maintained, making it a perfect choice for websites that already have, or plan to have, a very large number of products available for purchase.

Zen Cart

Zen Cart is an online e-commerce management application that is perfect for a small or large internet based store. Zen Cart is user friendly and features a comprehensive template system which makes it easy to change to style and look of your store. Although Zen Cart does not have as large of a community backing that some other shopping carts have, there are still a big number of additional modules and features that can be included to increase the usability and style of your online store.

osCommerce

osCommerce is another open source online store management application which was first released in 2000, and today powers thousands of different online stores. osCommerce has a strong community backing which means you should have no problem gaining support and assistance in setting up, running or styling your online store. With over 7000 free add-ons, osCommerce can easily adapt to your stores requirements.

Domain Names

Domain registration

Register a new domain name with Digital Pacific.

  • com.au – $24.90 2 Years
  • net.au – $24.90 2 Years
  • .com – $14.90 1 Years
  • .net – $14.90 1 Years
  • .org – $14.90 1 Years

See our complete list of domain names and prices.

Already have a domain?

  • You can transfer your domain that you have purchased from another provider to Digital Pacific. Having your domain name and hosting under the billing account is often preffered by our customers.
  • Leave your existing domain name where it is and simply change the name servers. This will leave the billing and management with your existing domain provider however, the domain will be fully operational on our servers.

A complete list of domain extensions and pricing can be found here.

Domain aliases/Parked domains (Unlimited)

Have more than one domain name? With this feature you can have a number of domain names pointing to the same web space. Eg www.joesfood.com.au www.joesfinefood.com.au and www.joesproviders.com can all go to the same web site.

Domain forwarding

Domain forwarding (also called URL redirection) allows you to redirect web requests for your domain name to a site hosted on a different server (such as the free web space your ISP may provide).

For example if you already have a website such as (http://users.your-isp.net.au/~your-user-name) you will be able to access it via a short domain based URL such as http://www.yourchosendomainname.com.au.

Email Features

Webmail access

All accounts can be accessed via webmail using any of the following web based programs which are automatically accessible once your control panel has been set up.

  • Horde
  • Squirrelmail
  • Round Cube Mail

IMAP support

IMAP stands for Internet Message Access Protocol. It is a method of accessing email messages that are kept on a mail server. In other words, it permits a “client” email program to access remote message stores as if they were local. For example, email stored on an IMAP server can be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while travelling, without the need to transfer messages or files back and forth between these computers.

  • Each email account you create has access to IMAP. You need to configure support for this in your email client.

POP3 / SMTP access

All accounts have POP3 and SMTP activated, so you can check your email from your preferred email client including Outlook, Outlook Express, Thunderbird, Entourage, Eudora, Apple Mail, Pocket PC, PDA, iPhone, Android, Blackberry or any other POP3 email program.

Supported Email clients

You can check your email from ANY email client on any computer running any operating system, Windows, Mac, UNIX or Linux.

Common email clients: Outlook, Thunderbird, Apple Mail, Windows Live Mail, Outlook Express and Entourage.

Spam filtering

Our state of the art advanced spam filtering system, MailScanner, will save you valuable time. Our spam scanning software will stop up to 90% of junk mail destined for your mailbox.

  • All email accounts that you set up have spam filtering automatically enabled. The administrator control panel allows you to configure and manage spam filtering options.
  • In cPanel each email user has their own control panel for additional email functionality. The user control panel allows you to configure and manage spam filtering options.
  • Real Time Block Lists are used to reject mail upon connection if the sender host is in the zen.spamhaus.org, dul.dnsbl.sorbs.net, b.barracudacentral.org or bl.spamcop.net RBL.

Auto responders (Unlimited)

Auto Responders allow you to send a message in response to incoming email automatically. Auto Responders can be configured via the control panel.

Email forwarding/Aliases (Unlimited)

This feature allows you to automatically forward your email to another address such as a Gmail, Hotmail, Bigpond, Optusnet or Yahoo!. You can use one account to check mail sent to several email addresses.

  • The administrator can forward any users email account to another account.
  • Each email user can also configure email forwarding themselves from their own user control panel.

MX records and mail preferences

If you want to run your own mail server in-house or you have an external mail service we can alter your MX records and or preferences to your desired choice. Information on how to do this is available via our support pages.

Control Panel (cPanel)

File Manager

The File Manager is cPanel’s built-in web application for managing and manipulating your website’s files from your personal computer.

DNS management

DNS management tools are enabled on all our cPanel shared and reseller servers by default. Using these tools you can update or add MX Records, A Records, CNAMES, and TXT records all within an account’s cPanel interface.

SSL/TLS manager

The SSL and TLS features are intended to make your website more secure. These features generate and manage SSL certificates, signing requests, and keys. This is useful for websites that will use logins and credit card numbers, since information will be sent to and from your website over the Internet as encrypted data versus plain text. This makes it difficult for malicious users to intercept communications between visitors and your website.

Note: SSL Certificates are bound to static IP addresses which is why you require an IP address.

Password protected directories

Password protecting a directory restricts access to certain parts of your website by requiring visitors to enter a username and a password. This password process is also referred to as a type of “authentication” process.

FTP access (Unlimited)

FTP stands for File Transfer Protocol. This is the method in which you transfer or upload your website to our servers. You can also set up FTP accounts for other users. Recommended FTP programs:

  • FileZilla (Recommended)
  • Core FTP
  • FireFTP
  • Cyberduck

Admin control panel

You can use the online server control panel to perform a whole range of server related tasks and operations.

  • Add email accounts
  • Password protect directories
  • View web statistics
  • Create sub domains
  • Manage files via the online file manager
  • And much more

You can learn more about the control panel on our support pages.

User control panel

In cPanel each email user has their own control panel for additional email functionality. From the user control panel the following tasks can be performed:

  • Email Forwarding / Aliasing
  • Auto Responders
  • Spam Filtering
  • Access anywhere

Website statistics

Knowing who visits your website is essential to gauging its effectiveness, and correcting any problems. Choose from any of the following industry leading analysis tools all included in cPanel:

  • Webalizer
  • AWStats
  • Analog

Access logs

Raw Access Logs allow you to see who has accessed your site without the use of graphs, charts or other graphics. You can use the Raw Access Logs menu to download a zipped version of the server’s access log for your site. This can be very useful when you need to see who is accessing your site quickly.

Backup logs

Along with our automated daily backups you can also create your own backups in real-time before performing a website upgrade.

Backups allow you to download (to your computer) a zipped copy of either you entire site (your home directory, databases, email forwarders configuration, email filters configuration) or one of the previously mentioned parts of your site. Please note – these are not automatically scheduled backups. Automatically scheduled backups need to be enabled by the server owner.

Customer Support

Phone support

You can contact our friendly support via phone on 1300 MY HOST (694 678). For phone support operating hours please visit our contact us page.

Email support

You can contact our friendly support via email or by submitting a ticket to our support centre. For email support operating hours please visit our contact us page.

Knowledgebase

Access to our knowledgebase will ensure you have all the answers you need to help guide you through your experience with us.

Programming/Development

PHP settings via .htaccess files

You can use .htaccess files to change PHP and Apache values and directives.

Cron jobs

Cron jobs allow you to automate certain commands or scripts on your site. You can set a command or script to run at a specific time every day, week, etc. For example, you could set a cron job to delete temporary files every week so that your disk space is not being used up by those files.

SSH access (Shell)

You can access your web space via SSH. This is only for advanced users and all SSH activity is logged and monitored.

SSI support

Use of Server Side Includes (SSI) is a way of including the contents of one or more files into a web page.

Zend guard loader

The Zend Guard Loader runs PHP scripts that are encoded with Zend Guard. It is a PHP extension that runs outputs created by Zend Guard, which provides an easy way to encode, obfuscate and license PHP code via an Eclipse-based interface or from the command line.

Streaming media and image support

All of our shared environments support streaming of the standard web video formats as well as the following image manipulation software:

  • Image Magick
  • GD

Feature not available?

Whilst some features are disabled for various performance or security reasons, you should contact our support department if you have any questions about feature availability. Sometimes an oversight may have left something disabled that should in fact be enabled, so please do not hesitate to ask.

Server Specifications

Dell Quad-Core Intel Xeon hardware

Digital Pacific only use high quality Dell hardware, which are the same standard as what the major banks use in Australia.

Server RAM

Our servers are all configured with server grade (EEC) RAM for optimal performance. We proactively monitor our servers and always upgrade the hardware if we feel a server requires additional resources.

CentOS enterprise OS

CentOS Enterprise Linux is a world class operating system that larger organisation use for mission-critical/enterprise applications. We feel this operating system is the best for the web hosting environments due to its flexibility and scalability.

Redundant power supplies

All of our servers include two separate power supply units, each of which is capable of powering the entire system by itself. If there is a failure in one of the units, the other one will seamlessly take over to prevent the loss of power to the server.

More

No overcrowding of servers

We leave plenty of room on each server for projected maximum growth, keeping load to a minimum ensuring the smooth operation of our servers and your site. We proactively monitor our servers and always upgrade the hardware if we feel a server requires additional resources.

Free setup

Free setup is included with all our shared and reseller hosting plans.

No contracts

There are no contracts associated with our plans. When signing up you can choose from four different payment cycles; Monthly, Quarterly, Semi-annually and Annually. Similar to pre-paid plans, our hosting services are non-refundable after 30 days, so please choose your payment plan carefully. For more information please see our 30-day Money Back Guarantee policy. There are no additional costs associated with the unlikely event that you decide to leave Digital Pacific.

Uptime guarantee

We are committed to providing a reliable hosting platform and strive to deliver a 99.9% network uptime guarantee.

30 day money back guarantee^

We are committed to offering a high quality service to our customers. If you are not satisfied with our web hosting, we will return your money back with no questions asked, provided it is within 30 days of a new plan sign up.

^ This offer does not apply to domain names or web hosting renewals.

Instant account activiation

When you sign up for a web hosting account or domain name your Digital Pacific account is set up in real time, getting you onto the web faster.

* Please Note: Payment must be cleared before your hosting account can be activated.

Account management

In the billing portal / client area you can view and print past and current invoices, make payments and update account details in real time.

Upgrade at any time in real time

If you feel the need to upgrade your plan you can login to the billing portal / client area and perform this in 3 easy steps.

Need an SSL certificate?

Prefer your own server?

Top