Contact

Sales and Account Enquiries

If you have a sales or accounts enquiry, click on the associated link below and we'll reply to you via email within 30 minutes.


Contact Sales
Contact Accounts

Contact Support


Alternatively, call us on the number below:
1300 MY HOST (694 678)
OR (02) 8014 7030

Support Enquiries

If you are experiencing difficulties with your service, please refer to the web-based support system inside your account control panel. From there you can send us a trouble ticket which will get answered in a timely manner. Before using this service, it's a good idea to check our Support sections for information, including video tutorials. We find this provides the quickest avenue for solving an issue.

Generally, more than 90% of problems can be resolved without having to wait for a response from us.

Contact Support

Contact Phone Numbers

Sydney (02) 8014 7030 Geelong (03) 5280 8080
Melbourne (03) 9988 0680 Darwin (08) 7999 7780
Hobart (03) 6111 3180 Perth (08) 6555 1880
Brisbane (07) 3123 6180 Canberra (02) 6108 4580
Adelaide (08) 7070 0980 1300 Number 1300 694 678

Please note that our servers are monitored 24/7 to ensure maximum uptime.

Let us call you back

If you'd like us to call you, please complete the form below. We'll call you within one hour**.

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** During office hours (see below)

Contact Details

Please be sure to include your username and domain name in all correspondence to ensure a response in the most efficient manner.

Sales and Assistance
(opening new accounts)		 sales@digitalpacific.com.au
Technical Support support@digitalpacific.com.au or visit our Support Center
Billing Enquiries
(account enquiries)		 billing@digitalpacific.com.au
Postal Address: PO Box 76
Strawberry Hills NSW 2012
Sydney, Australia
Street Address:
Please do NOT send ANY mail or cheques to this address, please use the PO Box above. 		52 Pitt St
Redfern NSW 2016
Australia
Bank Details:
Bank: St George
A/c Name: Digital Pacific Pty Ltd
A/c No: 002641653
BSB: 112 879

Operating Hours

Ordering 24/7 Instant Activation
Tech Support 9:00 AM - 6:00 PM. Monday - Friday AEST
10:00 AM - 6:00 PM. Saturday & Sunday AEST (email only)
Sales, Accounts and general enquiries 9:00 AM - 5:00 PM. Monday - Friday AEST

Please note that our servers are monitored 24/7 to ensure maximum uptime.