If you are experiencing difficulties with your service, please refer to the web-based support system inside your account control panel. From there you can send us a trouble ticket which will get answered in a timely manner. Before using this service, it’s a good idea to check our Support sections for information, including video tutorials. We find this provides the quickest avenue for solving an issue.
Please be sure to include your username and domain name in all correspondence to ensure a response in the most efficient manner.
|Sales and Assistance (opening new accounts)||firstname.lastname@example.org|
|Technical Supportemail@example.com or visit our Support Center|
|Billing Enquiries (account enquiries)||firstname.lastname@example.org|
|Postal Address:||PO Box 76
Strawberry Hills NSW 2012
Please do NOT send ANY mail or cheques to this address,
Level 9, 71 Macquarie Street
Sydney NSW 2000
Our Sydney based Australian phone support is available 24/7.
We provide 24/7 email support and our servers are constantly monitored to ensure maximum uptime.
BPAY is a safe, secure and convenient payment method available through phone and Internet Banking 24 hours a day, 7 days a week. BPAY billing details are now included on the bottom right hand corner of every invoice generated.
You can find our BPAY Biller Code and your reference number on your invoice.
Payment by credit card is the most convenient method, especially for recurring services such as hosting. Your card will automatically be billed every month for your hosting service to ensure no interruptions.
Click here to pay your account by credit card.