Hosting

SITE MIGRATION
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Site Migration

We know moving your website from one company to another can be a difficult and daunting task, many people don’t know where to start and don’t have the time to migrate websites. We offer multiple options which are free and paid to assist you with moving your website from your current web hosting company to Digital Pacific.

Please note that neither the free or paid services come with any guarantees that your website will work on our platform if it is coming from an old server with outdated technology. If your website is not compatible with our servers we will refund you the full amount for your migration and web hosting service. Please note that 98% of the migrations we do are compatible with the Digital Pacific platform.


MIGRATION TO DIGITAL PACIFIC

We have put together 3 options below to help you get your website onto our platform.

1. SELF SERVICE

Self Service

If you would like to manually migrate your website and its files to Digital Pacific on your own, please see our knowledgebase article here.

Our article will walk you through the steps that are required in order to prepare and complete the migration of your website to Digital Pacific along with instructions on delegating your domain name to our name servers.

2. DEVELOPER MIGRATION

Developer Migration

We recommend having the migration of your website handled by the web designer or the web development team who initially set this up for you.

This will ensure that your site is brought across, configured and tested correctly onto the new hosting service, along with minimising the possibility or length of downtime, this also allows them to upgrade the software to make it compatible and secure.

3. SITE MIGRATION SERVICE

Site Migration Service

If you want us to migrate your website this may be something we can assist with at a one off cost starting from of $99 AUD (includes GST) per account. We are able to provide you with our website migration service provided your migration meets the following specific criteria:

  • When migrating websites from a cPanel server, we will either require Root access or access to the built in cPanel backup tools. If we are unable to access these tools, we will need to have the ability to login to the account to perform an initial assessment and determine if a migration is possible.
  • When migrating websites from a NON cPanel server, we will need to have the ability to login to the account to perform an initial assessment to ensure appropriate tools are available. Root access is desirable but not strictly required.
  • A customer is moving between servers hosted on our infrastructure that have cPanel or Plesk installed.

We do not provide migrations unless the highlighted criteria can be met. You’re welcome to submit your details for us to confirm if this is something we are able to assist you with.


OUR MIGRATION PROCESS

Site Migration Process

LET’S GET STARTED

WHAT TYPE OF SERVICE DO YOU CURRENTLY HAVE?


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SHARED HOSTING

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RESELLER HOSTING

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VPS HOSTING

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DEDICATED SERVER


*Digital Pacific will check for bugs that relate to server modules missing and requiring installation. Bugs relating to platform incompatibility (e.g. PHP versions) that require code debugging and updating will need to be rectified by the customer’s web developer.

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