Dedicated Server Management

Dedicated Server Management tiers are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed service, Digital Pacific can configure the set up of your server and help with additional support you may require.

 
Setup and Connectivity
Initial Provisioning of server
Installation of operating system and default software
Server reboots (on request)
Ensure IPv4 address availability
Ensure IPv6 address availability
Technical Support
24x7 Australian Email Support
24x7 Australian Phone Support
Infrastructure and Network Monitoring
3 hour hardware replacement guarantee
24×7 network & hardware monitoring
24x7 managed DDOS protection
24x7 disk space monitoring
24x7 CPU load monitoring
24x7 memory monitoring
Server Administration
Operating System updates
Software installation using OS (yum, easy apache, cPanel, Windows Installer)
Apache/Litespeed optimisation (on request)
MySQL/MariaDB service optimisation (on request)
cPanel
Installation and basic configuration of cPanel/WHM
Domain, Email Delivery, MySQL troubleshooting within cPanel
Plesk
Installation and basic configuration of Plesk
Domain, Email Delivery, MySQL troubleshooting within Plesk
Windows Server/IIS
Installation and basic configuration of Windows Server
Server and control panel configuration
IIS installation and configuration on a best effort basis
Standard Application Support
Auto-installation of cPanel, Plesk or Softaculous apps on a best effort basis
Manual installation of software packages on a best effort basis
Installation and support of third party apps
Firewall & Security
Ensure client able to connect to SSH/RDP (firewall unblock)
Windows Server Firewall installation
Config Server Firewall (CSF) installation
Apache/PHP optimisation
Security Services
Server hardening
Vulnerability scanner
Additional Services
Plesk/cPanel Version Upgrades (developers on standby required)
Installation of SSL (Only purchased from us)
R1Soft Backup Restores
Server Monitoring (On request)
Included monthly Support time
Sysadmin time (Business hours - Mon-Fri 9-5)
Sysadmin time (Outside of Business Hours)

Self-Managed

We manage the network and uptime, you control the operating system and applications.
 Setup and Connectivity
Included
Included
Included
Included
Included
 Technical Support
Not Available
Not Available
 Infrastructure and Network Monitoring
Included
Included
Included
Not Available
Not Available
Not Available
 Server Administration
Not Available
Not Available
Not Available
Not Available
 cPanel
Not Available
Not Available
 Plesk
Not Available
Not Available
 Windows Server/IIS
Not Available
Not Available
Not Available
 Standard Application Support
Not Available
Not Available
Not Available
 Firewall & Security
Not Available
Not Available
Not Available
Not Available
 Security Services
Not Available
Not Available
 Additional Services
Not Available
$49
Optional
Optional
0
$95 per hour
$440 per hour

CentOS/Ubuntu Management

We take care of the OS updates and server-side monitoring, you simply setup your application and run.
 Setup and Connectivity
Included
Included
Included
Included
Included
 Technical Support
Included
Included
 Infrastructure and Network Monitoring
Included
Included
Included
Included
Included
Included
 Server Administration
Included
Included
Included
Included
 cPanel
Not Available
Not Available
 Plesk
Not Available
Not Available
 Windows Server/IIS
Not Available
Not Available
Not Available
 Standard Application Support
Not Available
Not Available
Not Available
 Firewall & Security
Included
Not Available
Included
Included
 Security Services
Not Available
Not Available
 Additional Services
Not Available
Included
2 free per month
Optional
2
$95 per hour
$440 per hour

cPanel/Plesk Management

We take care of the OS updates and server-side monitoring, simply upload your website to cPanel/Plesk and run.
 Setup and Connectivity
Included
Included
Included
Included
Included
 Technical Support
Included
Included
 Infrastructure and Network Monitoring
Included
Included
Included
Included
Included
Included
 Server Administration
Included
Included
Included
Included
 cPanel
Included
Included
 Plesk
Not Available
Not Available
 Windows Server/IIS
Not Available
Not Available
Not Available
 Standard Application Support
Included
Included
Not Available
 Firewall & Security
Included
Not Available
Included
Included
 Security Services
$399 One Off
$199 One Off
 Additional Services
Included
Included
2 free per month
Optional
2
$95 per hour
$440 per hour

Windows Management

We take care of the OS updates and server-side monitoring, you simply setup your application and run.
 Setup and Connectivity
Included
Included
Included
Included
Included
 Technical Support
Included
Included
 Infrastructure and Network Monitoring
Included
Included
Included
Included
Included
Included
 Server Administration
Included
Included
Not Available
Not Available
 cPanel
Not Available
Not Available
 Plesk
Included
Included
 Windows Server/IIS
Included
Included
Included
 Standard Application Support
Not Available
Not Available
Not Available
 Firewall & Security
Included
Included
Not Available
Not Available
 Security Services
Not Available
Not Available
 Additional Services
Included
Included
2 free per month
Optional
2
$95 per hour
$440 per hour

Self-Managed Servers

 

Self Managed is where you manage all aspects of your server environment, including troubleshooting issues (excl. hardware) and configuring all other aspects of the Dedicated Server such as application setup, software firewalls, IDS, security, and the installation of patches and updates to control panels and the operating system.

We still assist in the initial setup or “server provisioning” which includes:

All other configuration and day to day management tasks, including troubleshooting issues need to be handled by yourself. If you would like us to troubleshoot issues (not outlined above), this will be charged as custom support at $95/hr.

If you do not feel comfortable managing your server environment to this degree, please add Server Management to your plan if purchasing a Dedicated Server.

All support for third party software should be obtained directly from the relevant software vendor by the Dedicated Server customer.

Need a Managed VPS?

Need a Dedicated Server?

Top