Managed vs Self-Managed

Managed VPS and Dedicated Server plans are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed service, Digital Pacific can configure the set up of your server and help with additional support you may require.

 
Setup and Connectivity
Provisioning of server
Installation of operating system and default software
Server reboots (on request)
Ensure IPv4 address availability
Server Features
24×7 Australian-based technical support
DDOS protection
Daily backups
Kernel patching
SpamExperts spam filtering
Infrastructure and Network Monitoring
24×7 network & hardware monitoring
Disk space monitoring
CPU load monitoring
Memory monitoring
Mail queue monitoring
Service connectivity monitoring (http, https, mysql, ftp, pop3, pop3s, imap, imaps, smtp, ssh)
Detailed system load monitoring
Inode monitoring
IO Monitoring
Server Administration
OS Updates
Software installation using OS (yum, easy apache, cPanel)
Apache / Litespeed optimisation (on request)
MySQL / MariaDB service optimisation (on request)
cPanel/WHM
Installation and basic configuration of cPanel/WHM
Website, Email, MySQL setup with cPanel/WHM
Website and Application Support
Installation of apps through cPanel or Softaculous
Manual installation of supported apps
Installation and support of third party apps
Magento installation
Website and content management
Firewall & Security
Ensure client able to connect to SSH/RDP (firewall unblock)
Config Server Firewall (CSF) installation
Apache/PHP optimisation
Vulnerability scanner
Server hardening

Dedicated Servers

We manage the network and uptime, you control the operating system and applications.
More options available at checkout
 Setup and Connectivity
Included 
Included 
Included 
Included 
 Server Features
Not Available 
Included 
Optional 
Not Available 
Not Available 
 Infrastructure and Network Monitoring
Included 
Not Available 
Not Available 
Not Available 
 
 
 
 
 
 Server Administration
Not Available 
Not Available 
Not Available 
Not Available 
 cPanel/WHM
Not Available 
Not Available 
 Website and Application Support
Not Available 
 
Not Available 
 
Not Available 
 Firewall & Security
Included 
Not Available 
Not Available 
Optional 
Optional 

cPanel Managed Servers

We take care of the OS and updates, simply upload your website or application and run.
More options available at checkout
 Setup and Connectivity
Included 
Included 
Included 
Included 
 Server Features
Included 
Included 
Included 
Included 
Optional 
 Infrastructure and Network Monitoring
Included 
Optional 
Optional 
Optional 
 
 
 
 
 
 Server Administration
Included 
Included 
Included 
Included 
 cPanel/WHM
Included 
Included 
 Website and Application Support
Included 
 
Not Available 
 
Not Available 
 Firewall & Security
Included 
Included 
Included 
Optional 
Optional 

Self Managed

 

Self Managed is where you manage all aspects of your server environment, including troubleshooting issues (excl. hardware) and configuring all other aspects of the VPS such as Software Firewalls, IDS, and the installation of patches and updates to control panels and the operating system.

We still assist in the initial setup(Server Provisioning) which includes:

All other configuration and day to day management tasks, including troubleshooting issues need to be handled by yourself. If you would like us to troubleshoot issues (not outlined above), this will be charged as custom support at $95/hr.

If you do not feel comfortable managing your server environment to this degree, please choose one of our Managed VPS solutions or add management to your plan if purchasing a Dedicated Server.

All support for third party software should be obtained directly from the relevant software vendor by the VPS customer.

Fully Managed

 

All servers that are under listed under “Fully Managed” service level will have below inclusions and exclusions.

Fully Managed Servers include:

  • Initial Setup (Auto Server Provisioning)
  • Automated Daily CDP backups
  • 24/7 Monitoring (at 5 minutes intervals through SNMP)
  • cPanel Installation (Manage and set up websites/mail/accounts/databases from web-based control panel)
  • Installation/Configuration support of DNS and MySQL
  • OS rebuilds at no additional cost (re-installation of custom components will be charged additional)
  • Operating System Updates – Proactive
  • Reverse DNS Setup
  • Troubleshooting Network issues
  • Advice – Our Administrators are available to provide you with advice regarding any and all server related issues or questions you have. We can provide you with recommendations regarding upgrades, performance improvements and other related questions

Exclusions:

  • Troubleshooting of issues caused by customer misconfiguration issues and non-standard changes in the configuration by customers are NOT covered under this service level and will be charged under custom support from $95hr
  • Issues that are caused by third party software and bugs are not covered and need to be addressed by the customer directly by the software vendors
  • Customer application/code level issues are not covered and need to be addressed directly by customer or their developer

Need a Managed VPS?

Need a Managed Dedicated Server?

Top