Dedicated Server Management tiers are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed service, Digital Pacific can configure the set up of your server and help with additional support you may require.
Self Managed is where you manage all aspects of your server environment, including troubleshooting issues (excl. hardware) and configuring all other aspects of the Dedicated Server such as application setup, software firewalls, IDS, security, and the installation of patches and updates to control panels and the operating system.
We still assist in the initial setup or “server provisioning” which includes:
All other configuration and day to day management tasks, including troubleshooting issues need to be handled by yourself. If you would like us to troubleshoot issues (not outlined above), this will be charged as custom support at $95/hr.
If you do not feel comfortable managing your server environment to this degree, please add Server Management to your plan if purchasing a Dedicated Server.
All support for third party software should be obtained directly from the relevant software vendor by the Dedicated Server customer.