Why can’t I send email?

Jul, 02, 2009 | Support | 4 Comments

A very common support question for our team here at Digital Pacific involves the issue of a new customer not having the ability to send outgoing emails. Often times, they are puzzled because the emails keep coming in, but none are going out. The most common reason for this issue is that some Internet service providers actually block the mail (partially in hopes of stopping the prevalence of spam mail) if the SMTP server for outgoing mail is not set as theirs. Just to clarify, SMTP stands for Simple Mail Transfer Protocol and is the standard method of transferring mail…



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