Frequently Asked Questions

Questions about Digital Pacific Reseller Programs

1. What is a Web hosting reseller?
A reseller is someone who resells Digital Pacific web hosting services under their own name. Resellers bill and support their own customers, we support resellers.

2. How much does it cost to become a reseller?
Apart from the monthly fee, there are no setup fees or minimum signup requirements to become a Digital Pacific Value-Added Reseller.

3. As a reseller, how much control will I have over my accounts?
As a reseller you can activate accounts, delete accounts, suspend accounts, unsuspend accounts, upgrade or downgrade accounts. We give you total control over your resold accounts, you can even add your own logo so all your clients will see it within their own control panels.

4. Do I need to be a Unix/Linux pro in order to act as a reseller?
A. Not at all. We will provide you with a unique graphical interface for that very reason. You can administer everything you need directly through the web control panel.

5. Do my clients get a control panel?
Yes. All your client domains get their own separate control panel for their account. They will see your company logo when they log in.

6. Do I have to arrange the transfer of domain names?
As a reseller you must inform you new clients to go to their domain registry and transfer their domain name's to Digital Pacific's nameserver's which are ns1.digitalpacific.com.au and ns2.digitalpacific.com.au.

7. How long will it take for my reseller account to be set-up?
All accounts are set-up within 12hours of the purchase being verified.

8. Can I upgrade my reseller account type in the future?
Yes, you can easily upgrade your account anytime.

9. Will you contact my clients?
No, we will never contact your clients. We remain in the background anonymous to your clients. But if we find any account violating our terms and conditions we will suspend it down and notify you at the time or after. It is your responsibility to provide support and billing to your clients and to make sure they are not violating our terms and conditions agreement.

10. Will Digital Pacific provide any support to my customers?
You are responsible for supporting your customers, we only offer support services to the reseller. We can provide you with an extensive Online Manual that we encourage you to implement it into your own web site to provide your clients with further support. We do not allow resellers to forward clients to our website for any support issues, if a reseller is not able to resolve a problem they must send us an email, we then respond to your request and you then respond to your client.

11. What if I go over storage space? Will I be sent a charge?
We audit the reseller accounts. When someone gets close to or over their storage space limit we send them an e-mail to let them know and provide their options for more space.

12. What kind of guarantee does Digital Pacific offer?
Digital Pacific offers the same 30 Day Money Back Guarantee to our resellers as we offer all of our clients.

13. Do I have to promote my own web hosting services?
Yes you must promote your own operations. We do not assist you in the marketing of your business.

14. Must my clients meet Digital Pacific's terms and conditions or can I make my own?
As a reseller you are responsible for your customer's actions and must make sure that your clients meet our terms and conditions. You can copy our Terms and conditions and display them on your own site, replacing our company name with your own. We encourage all resellers to take this seriously.