NETWORK & DATA CENTER

Digital Pacific operates services in five Data Centres around the globe with primary services hosted in Sydney, Australia and redundant infrastructure services in other locations. Sydney is the largest corporate and financial centre in Australia. Sydney is also the major interconnection point for international traffic traversing to and from Australia.

Each data centre operates N+1 across all critical infrastructure with regular testing and maintanance.

DATA CENTRE FEATURES

• N+1 Redundant UPS power
• N+1 Backup generators
• N+1 Cooling infrastructure
• Regular testing and maintenance
• Diverse fibre entry points to each location

• Fire detection and suppression systems
• PCI DSS Compliance
• Intrusion detection and access control
• 24/7 environmental monitoring

OUR NETWORK

We utilise carrier grade equipment from Juniper Networks and Cisco from the borders of our network down to the server access layer. Connecting servers out to the internet we have multiple gigabit IP transit and peering links with our subnets always advertised to a minimum of two providers.

We carefully choose providers based on route selection and reliability.

Transit Providers:

• Vocus Communications
• NTT Communications

Peering Links:

• Pipe Peering NSW
• Equinix IX
• Megaport
• CloudFlare
• Microsoft
• Apple
• Amazon (AWS)
• SoftLayer

We are available for private peering or cross connects in Equinix SY1/SY2, and Vocus Sydney DC.

NETWORK FEATURES

• 10 gigabit ethernet backbone operated over diverse dark fibre between our Sydney locations
• Dual stacked network (IPv6 is available to every server)
• Redundancy from the access layer all the way through to our borders
• Private layer 3 connectivity available between any of our dedicated or custom hosting services
• Private VLANs per customer providing maximum isolation
• N+1 across all critical components with cold spares on hand

Private links are available from your office directly to your server with us in the major Australian business districts.

DNS Replicated Worldwide

When you use any of our services, we provide you with our worldwide redundant DNS locations at no extra cost. All DNS servers are constantly replicated around the world within seconds. If one of our DNS servers was to fault it would automatically fail over to the next one. This is a reason some of Australia’s largest companies utilise Digital Pacific DNS.

Our DNS Server locations are below:
– ns1.digitalpacific.com.au (Sydney – Australia)
– ns2.digitalpacific.com.au (Brisbane – Australia)
– ns3.digitalpacific.com (San Jose – USA)
– ns4.digitalpacific.com (Amsterdam – Netherlands)

VPS MANAGEMENT

As with all VPS providers, Virtual Private Servers do not come with server management by default unless a managed VPS solution has been purchased.

WHAT IS SERVER MANAGEMENT?

Managed virtual private server (VPS) plans are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed VPS Digital Pacific can configure the set up your server and help with additional support you may require.

Digital Pacific offers VPS’s in two types:

1. SELF MANAGED

Self Managed is where you manage all aspects of your server environment, including troubleshooting issues(excl. hardware) and configuring all other aspects of the VPS such as Software Firewalls, IDS, and the installation of patches and updates to control panels and the operating system.

We still assist in the initial setup(Server Provisioning) which includes:

• Installation of vanilla operating system
• Reverse DNS Setup

All other configuration and day to day management tasks, including troubleshooting issues need to be handled by yourself. If you would like us to troubleshoot issues (not outlined above), this will be charged as custom support at $95/hr.

If you do not feel comfortable managing your server environment to this degree, please choose one of our Managed VPS solutions instead.

All support for third party software should be obtained directly from the relevant software vendor by the VPS customer.

2. FULLY MANAGED

Fully Managed VPS’s include:

• Initial Setup (Auto Server Provisioning)
• Automated Daily CDP backups (taken 3 times daily with 7 days retention period)
• 24 by 7 Monitoring (at 5 minutes interval through SNMP)
• cPanel Installation (Manage and set up websites/mail/accounts/databases from web based control panel)
• Installation/Configuration support of DNS and MySQL
• OS rebuilds at no additional cost (re-installation of custom components will be charged additional)
• Operating System Updates – Proactive
• Reverse DNS Setup
• Troubleshooting Network issues
• Advice – Our Administrators are available to provide you with advice regarding any and all server related issues or questions you have. We can provide you with recommendations regarding upgrades, performance improvements and other related questions.

Exclusions:

• Troubleshooting of issues caused by customer misconfiguration issues and non-standard changes in configuration by customer are NOT covered under this service level and will be charged under custom support from $95hr
• Issues that are caused by third party software issues and bugs are not covered and need to be addressed by the customer directly by the software vendors
• Customer application/code level issues are not covered and needs to be addressed directly by customer or their developer.

ADDITIONAL INFORMATION

No Hidden Costs. Ever!

We don’t hide anything from our customers and there are no hidden costs that may surprise you. The problem with many service providers is that there are other costs associated with the plan that may be unclear or undefined. We can guarantee that you will never have to pay any more than the cost of the Plan unless you order extras.

No contracts.

We don’t believe in contract periods, that’s why we don’t lock our customers in. We have found that our customers stay with us because of our service.

Uptime Guarantee.

Due to our fault tolerant mirrored hardware setup and the high maintenance of our servers and related network, we are confident to offer a 99.99% uptime guarantee. There is no such option as 100% uptime from any service provider.

Upgrade or Downgrade at any time in real time.

If you feel the need to either upgrade or downgrade your account, you can simply log in to your online accounts control panel and perform a real time upgrade or downgrade in 3 easy steps. See our support section on how to do this.

Global OS Support

Any website hosted with Digital Pacific is supported by all operating systems.

• Windows
• Mac
• All Linux distributions

No overcrowding of servers.

Many service providers put profits over service and reliability by cramming hundreds sometimes even thousands of web sites on the same server. We are totally against overselling server space and have a server structure plan to which we stick to religiously. We understand that web sites and email space need “room to move” as businesses expand, therefore we leave plenty of room on each server for projected maximum growth. Keeping load to a minimum ensures the smooth operation of our servers and your site. This also reduces downtime to almost ZERO.

SERVER SECURITY

There are a few options we recommend customer’s consider to assist in securing a VPS. ModSecurity, Suhosin and ConfigServer Security&Firewall applications are a great addition to securing your server when utilising the cPanel control panel software, and these can be installed easily by yourself based on the developer’s instructions. We also have an additional, more advanced server hardening service that can lock your server down even further and offer additional upload and email protections.

* Digital Pacific does not install additional software on self-managed solutions

RAPID SUPPORT

Our dedicated support team is available to answer your questions on a 24 hour, 7 day a week basis. Get in touch with us via email, through one of our online mediums, or a phone call*. Our support team offer a wealth of knowledge and can assist with all questions regarding sales, orders, billing and technical topics.

* business hours only

10 DAY MONEY BACK

In order to provide a confident and satisfied environment for our customers we offer a full 10 day money back guarantee. At Digital Pacific we are confident in our state of the art hardware, solid customer support and competitive prices that expectations will be met, however should any of our customers wish to cancel their Virtual Private Server service within their first 10 days of use we will provide a full refund on the cost associated with the service.

*Not applicable to setup fees and customer solutions