PREMIUM DELL HARDWARE

We invest heavily in our infrastructure and use Dell Servers, Blades and storage SAN’s across our entire fleet, We do not build white label servers as many hosting companies do, we can save a lot of money by going down this path, however we prefer to utulise proven technology which has been responsible for the high level of reliability we have sustained for the last 12 years. Using one brand of hardware allows us to easily manage and maintain the hardware using the Dell OMSA and DRAC (Dell Remote Access Controller) systems. This software alerts us to issues with hardware before it fails allowing us to act quick and replace it before the server becomes unresponsive. We allow customers who have dedicated servers with us to take advantage of some of these tools as well such as the DRAC’s

Dell OMSA – Open Manage Server Administrator

OpenManage Server Administrator allows us to administer and manage our servers in two ways: from an integrated, Web browser-based graphical user interface (GUI) or from a command-line interface (CLI) through the operating system. OMSA is designed for system administrators to manage systems locally and remotely on a network.

DRAC – Dell Remote Access Controller

With powerful, remote management and configuration options, DRAC alerts us to server problems, enables streamlined remote server management, and reduces or eliminates the need for us to physically visit the server – even when the server is not operational. DRAC enables anywhere, anytime remote management, system reboots, monitoring, troubleshooting, remediation and server upgrades, independent of the OS status. In other words, no Operating System is required to perform system tasks with the DRAC and the server doesn’t even need to be powered on.

All dedicated servers provided by us include a DRAC at no cost, this is one of many features that you won’t find at other dedicated server companies.

NETWORK & DATA CENTER

Digital Pacific operates services in five Data Centres around the globe with primary services hosted in Sydney, Australia and redundant infrastructure services in other locations. Sydney is the largest corporate and financial centre in Australia. Sydney is also the major interconnection point for international traffic traversing to and from Australia.

Each data centre operates N+1 across all critical infrastructure with regular testing and maintanance.

DATA CENTRE FEATURES

• N+1 Redundant UPS power
• N+1 Backup generators
• N+1 Cooling infrastructure
• Regular testing and maintenance
• Diverse fibre entry points to each location

• Fire detection and suppression systems
• PCI DSS Compliance
• Intrusion detection and access control
• 24/7 environmental monitoring

OUR NETWORK

We utilise carrier grade equipment from Juniper Networks and Cisco from the borders of our network down to the server access layer. Connecting servers out to the internet we have multiple gigabit IP transit and peering links with our subnets always advertised to a minimum of two providers.

We carefully choose providers based on route selection and reliability.

Transit Providers:

• Vocus Communications
• NTT Communications

Peering Links:

• Pipe Peering NSW
• Equinix IX
• Megaport
• CloudFlare
• Microsoft
• Apple
• Amazon (AWS)
• SoftLayer

We are available for private peering or cross connects in Equinix SY1/SY2, and Vocus Sydney DC.

NETWORK FEATURES

• 10 gigabit ethernet backbone operated over diverse dark fibre between our Sydney locations
• Dual stacked network (IPv6 is available to every server)
• Redundancy from the access layer all the way through to our borders
• Private layer 3 connectivity available between any of our dedicated or custom hosting services
• Private VLANs per customer providing maximum isolation
• N+1 across all critical components with cold spares on hand

Private links are available from your office directly to your server with us in the major Australian business districts.

DNS Replicated Worldwide

When you use any of our services, we provide you with our worldwide redundant DNS locations at no extra cost. All DNS servers are constantly replicated around the world within seconds. If one of our DNS servers was to fault it would automatically fail over to the next one. This is a reason some of Australia’s largest companies utilise Digital Pacific DNS.

Our DNS Server locations are below:
– ns1.digitalpacific.com.au (Sydney – Australia)
– ns2.digitalpacific.com.au (Brisbane – Australia)
– ns3.digitalpacific.com (San Jose – USA)
– ns4.digitalpacific.com (Amsterdam – Netherlands)

VPS MANAGEMENT

As with all VPS providers, Virtual Private Servers do not come with server management by default unless a managed VPS solution has been purchased.

WHAT IS SERVER MANAGEMENT?

Managed virtual private server (VPS) plans are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed VPS Digital Pacific can configure the set up your server and help with additional support you may require.

Digital Pacific offers VPS’s in two types:

1. SELF MANAGED

Self Managed is where you manage all aspects of your server environment, including troubleshooting issues(excl. hardware) and configuring all other aspects of the VPS such as Software Firewalls, IDS, and the installation of patches and updates to control panels and the operating system.

We still assist in the initial setup(Server Provisioning) which includes:

• Installation of vanilla operating system
• Reverse DNS Setup

All other configuration and day to day management tasks, including troubleshooting issues need to be handled by yourself. If you would like us to troubleshoot issues (not outlined above), this will be charged as custom support at $95/hr.

If you do not feel comfortable managing your server environment to this degree, please choose one of our Managed VPS solutions instead.

All support for third party software should be obtained directly from the relevant software vendor by the VPS customer.

2. FULLY MANAGED

Fully Managed VPS’s include:

• Initial Setup (Auto Server Provisioning)
• Automated Daily CDP backups (taken 3 times daily with 7 days retention period)
• 24 by 7 Monitoring (at 5 minutes interval through SNMP)
• cPanel Installation (Manage and set up websites/mail/accounts/databases from web based control panel)
• Installation/Configuration support of DNS and MySQL
• OS rebuilds at no additional cost (re-installation of custom components will be charged additional)
• Operating System Updates – Proactive
• Reverse DNS Setup
• Troubleshooting Network issues
• Advice – Our Administrators are available to provide you with advice regarding any and all server related issues or questions you have. We can provide you with recommendations regarding upgrades, performance improvements and other related questions.

Exclusions:

• Troubleshooting of issues caused by customer misconfiguration issues and non-standard changes in configuration by customer are NOT covered under this service level and will be charged under custom support from $95hr
• Issues that are caused by third party software issues and bugs are not covered and need to be addressed by the customer directly by the software vendors
• Customer application/code level issues are not covered and needs to be addressed directly by customer or their developer.

ADDITIONAL INFORMATION

No Hidden Costs. Ever!

We don’t hide anything from our customers and there are no hidden costs that may surprise you. The problem with many service providers is that there are other costs associated with the plan that may be unclear or undefined. We can guarantee that you will never have to pay any more than the cost of the Plan unless you order extras.

No contracts.

We don’t believe in contract periods, that’s why we don’t lock our customers in. We have found that our customers stay with us because of our service.

Uptime Guarantee.

Due to our fault tolerant mirrored hardware setup and the high maintenance of our servers and related network, we are confident to offer a 99.99% uptime guarantee. There is no such option as 100% uptime from any service provider.

Upgrade or Downgrade at any time in real time.

If you feel the need to either upgrade or downgrade your account, you can simply log in to your online accounts control panel and perform a real time upgrade or downgrade in 3 easy steps. See our support section on how to do this.

Global OS Support

Any website hosted with Digital Pacific is supported by all operating systems.

• Windows
• Mac
• All Linux distributions

No overcrowding of servers.

Many service providers put profits over service and reliability by cramming hundreds sometimes even thousands of web sites on the same server. We are totally against overselling server space and have a server structure plan to which we stick to religiously. We understand that web sites and email space need “room to move” as businesses expand, therefore we leave plenty of room on each server for projected maximum growth. Keeping load to a minimum ensures the smooth operation of our servers and your site. This also reduces downtime to almost ZERO.

SERVER SECURITY

There are a few options we recommend customer’s consider to assist in securing a VPS. ModSecurity, Suhosin and ConfigServer Security&Firewall applications are a great addition to securing your server when utilising the cPanel control panel software, and these can be installed easily by yourself based on the developer’s instructions. We also have an additional, more advanced server hardening service that can lock your server down even further and offer additional upload and email protections.

* Digital Pacific does not install additional software on self-managed solutions

RAPID SUPPORT

Our dedicated support team is available to answer your questions on a 24 hour, 7 day a week basis. Get in touch with us via email, through one of our online mediums, or a phone call*. Our support team offer a wealth of knowledge and can assist with all questions regarding sales, orders, billing and technical topics.

* business hours only

10 DAY MONEY BACK

In order to provide a confident and satisfied environment for our customers we offer a full 10 day money back guarantee. At Digital Pacific we are confident in our state of the art hardware, solid customer support and competitive prices that expectations will be met, however should any of our customers wish to cancel their Virtual Private Server service within their first 10 days of use we will provide a full refund on the cost associated with the service.

*Not applicable to setup fees and customer solutions

VIRTUOZZO CONTROL PANEL FLEXIBILITY

Parallels Power Panels (PPP) is a powerful and easy-to-use web-based tool to administer and recover personal Server Environments otherwise known as Containers. With PPP, a user with administrative access to a container can easily perform many critical management tasks, while not requiring access rights to the server.

• Start/Stop/Reboot Container
  Control containers with Start, Stop, Fast Stop and Restart functions
• Container Services Management
  Monitor container resource utilization for CPU, system, disk space and disk inodes
• Backup/Restore Container
  Back up and restore containers including all system and user files
• Container Repair
  Start the container in repair mode when a container is broken and does not boot
• Container Re-install
  View the container actions log to monitor resource shortage alerts and various container events
• Embedded SSH
  Connect via integrated web based SSH client or use your own SSH client such as putty.

Virtuozzo creates isolated virtual environments (VE) or containers on a single physical server and OS instance. Compared to other virtualization technologies, Virtuozzo offers the highest levels of density, performance and manageability.

• Intelligent Partitioning – Division of a server into as many as hundreds of VEs with full server functionality.
• Complete Isolation – VEs are secure and have full functional, fault and performance isolation.
• Dynamic Resource Allocation – CPU, memory, network, disk and I/O can be changed without re-booting.
• Live Migration – Business continuity capabilities including live migration ensure data is available and recoverable.
• Mass Management – Suite of tools and templates for automated, multi-VE and multi-server administration.

CONTROL PANEL SCREENSHOTS

• Power Panel
• * cPanel

• Backup Restore
• Logs
• Reinstall
• Repair Mode
• Restart Process
• Restart Service
• Restore Monitor
• SSH
• Remote Reboots

• Add FTP Users
• Backup Wizard
• Email Accounts
• Softaculous Installer
• File Manager
• Top Navigation
• MySQL Panel
• Protect Directories
• Webmail

* Optional