Huge shout out to technical support at @digitalpacific . Responsive tech support late on a Sunday night. Awesome web hosting and SERVICE!— Allan SpencerStewart (@allanss) August 4, 2013
So happy to be back with @DigitalPacific. Of all the hosts I've used, these guys are Number 1. Big thanks to Gary there for the help y/day.— Christian Biggins (@cbiggins) July 12, 2013
This is just a short note to say thanks for the consistently high quality of your tech support staff. I have had a few occasions recently where I have needed help and on each occasion the service has been pleasant, clever, imaginative and non-judgmental which for an older user like me is a major positive. I had occasion to ask for help a short time ago and Jack was very helpful and although my problem was one he had never encountered before, he was able, with constructive thinking and pleasant demeanour, able to solve it for me. I only wish it was as pleasing an experience every time I need to use a helpline. Many other businesses would do well to copy your model of quick, efficient and dare I say fun service.
The experience I have had with Digital Pacific on my four web sites has been singularly good. (And I have tried a few!!!) The occasional issues I have had have been responded to immediately, competently and to my complete satisfaction. I have no hesitation in recommending Digital Pacific to my friends. Stick to the formula!
Thanks for the service and I wish you continuing good business.
I am the founder of Disability Aid Dogs who train dogs for the disabled and a retired Electronics and IT tech. Over the 15 years of having a website, there have been many hosts, most of which were less than adequate, some totally unreliable, most also down right expensive. On a very limited budget running a Non Profit organisation, I needed a reliable web host who would discount our subscriptions.
I spoke to the team, later being phoned by the management, offering to totally sponsor us and not asking anything in return, just telling me that “It’s our pleasure to support your cause”. This company not only sponsors us, but their hosting and general client service is unparalleled by any other company I have worked with over the past 15 years (the list is quite extensive). Working with Digital Pacific is so much like working with a team of friends, but most importantly, they know their job, offering world class Technical Support when I have needed it.
Over the past six months, I have suffered a life threatening medical condition, just when I thought Digital Pacific could not offer any better service and support that I have enjoyed over nearly 2 years. How wrong I was, offering to do things that would normally cost bundles of cash, this company and crew swung into action and helped me through. No words could ever adequately describe my gratitude and admiration for the team at Digital Pacific, just this small thank you is my way of encouraging anybody thinking of signing up to their services.
I have been with DP for just a few weeks and in such time they have all gone above and beyond to assist me is a timely fashion without hesitation. I have not received such good customer service in the 7 years I have been in AU.
Just want to pass on how grateful I am and the pleasure it has been in dealing with Digital Pacific. I recently (very recently) purchased a Domain name and a hosting plan with you people and the service I have had since doing so has been amazing. I didn’t think service levels like that existed anymore. I even got support outside of normal hours so thanks go to all those that assisted me in setting up my site. They know who they are – Michael A, Six…, Daniel and Geoff. Pat yourselves on the back. I’m recommending Digital Pacific to others. Great stuff and thanks again.
I have recently transferred my site to Digital Pacific from another host. The team at Digital Pacific have made the transition quick and smooth, promptly answering my questions, even on weekends. Their plans are well priced, particularly considering the level of customer service they provide. I would recommend Digital Pacific to anyone who requires hosting.