It is widely recognised that Digital Pacific has an excellent reputation for reliability and uptime and the way we achieve this is by using the best of breed hardware and fault tolerant architecture. All of our servers are Dell and are not built from white boxes as are the servers of many other hosting companies.
Raid stands for Redundant Array of Independent Disks and is a storage technology that combines multiple disks into a single logical unit. Data is distributed across the drives allowing one drive to fail without the web server going offline meaning your website will be online at all times. All of our 4+ hard drive compatible servers are set up in a raid 5 array and the 2 drive servers for dedicated customers are set at a raid 1 minimum. We will never put a server in to our data centre that has not been set up in without RAID.
Since 2000 we have used Dell servers and maintain a close relationship with Dell Australia. All of our dell servers have a minimum of two power supplies, by having two power supplies one of them can stop working without the server going offline. If this happens we receive an alert and replace the power supply with 30 minutes and zero downtime to the server.
Digital Pacific have one of the most reliable networks at any Australian hosting provider, we invest a lot of time and money in our network and have it set up in a redundant fashion. We have multiple data centres where our bandwidth is delivered to and we have private diverse 10gbE dark fibre between the locations. We use Vocus and NTT as our primary transit providers and use Equinix and PIPE Networks for our peering bandwidth.
All backups are not located in the same datacentre as our production servers, we have backup servers located in another secure datacentre not far from the primary. All backups servers are connected via high speed fibre optics. In the rare event that we need to revert a server from backups the high speed connections make this possible as if the backup servers were in the same location.
Digital Pacific has been in the hosting industry since 2000 and we have developed a state of the art DR plan incase of an emergency. We run DR drills every 12 months to ensure we are ready for a disaster, we even have spare servers on hand and ready to go in case.
Multiple spare servers
We have an exact replica in inventory of any server that is placed in to our datacentre, purchasing two of every server is an expensive route to take when operating such a business but we take it seriously.
Hot spare servers
We have servers that are sitting in our racks at the datacentre that are empty and have no intention of ever using them, this may sound strange but there is a good reason behind it. We call these Hot Spare servers, they are the servers we turn on remotely in the unlikely event that another server has completely died and can not be recovered in a 30 minute timeframe. If this is the case then we will restore from offsite backups on to these hot spare machines making sure you are back online as fast as possible.