Hosting Features

No Contracts

There are no contracts associated with our plans. When signing up you can choose from four different payment cycles; Monthly, Quarterly, Semi-annually and Annually except for our Personal Basic Plan which can only be purchased in Annual billing cycles. Similar to pre-paid plans, our hosting services are non-refundable after 30 days, so please choose your payment plan carefully. For more information please see our 30-day Money Back Guarantee policy. There are no additional costs associated with the unlikely event that you decide to leave Digital Pacific.

Green Hosting

Everything Digital Pacific uses across our business operations including servers, routers and air conditioners are eco powered. So not only are you hosting your website on state of the art hardware, you're also showing your commitment to a more sustainable world. For more information please visit our Green Hosting page.

99.99% Uptime

We are committed to providing a reliable hosting platform and strive to deliver a 99.99% network uptime guarantee. We guarantee that our network will be available 99.99% of the time during any single monthly billing cycle of your hosting plan excluding scheduled maintenance. If downtime exceeds our 99.99% guarantee, on request we will credit your account 10% of the monthly cost for each hour to the next invoice.

Superior Support

We know hosting a web site can be a daunting task, that's why we have a team of friendly Australian based support professionals. We provide both phone and email support along with an extensive online knowledgebase system including video tutorials. Our support covers any issues that relate to your hosting or email account. For our support operating hours please visit our contact us page.

30-day Money Back Guarantee*

We are committed to offering a high quality service to our customers. If you are not satisfied with our web hosting, we will return your money back no questions asked, provided it is within 30 days of a new plan sign up.

* This offer only applies for shared hosting plans.