Digital Pacific Company Blog

Useful tips on web design, hosting, marketing and more…

Posts Tagged ‘Email’

Setting Up Mac Mail

Tuesday, January 31st, 2012

To setup your copy of Mac Mail, do the following:

1. Start your copy of Mac Mail from the dock.

2. The Welcome to Mail screen will appear.

Setting Up Mac Mail

  • Enter your name, department or business name in the Full name field. This is what people will see when they receive email from you.
  • Enter the full email address and password in the corresponding fields below.
  • Click on the Continue button

3. The Incoming Mail Server screen will appear.

  • Setting Up Mac Mail For Account Type select IMAP.
  • For description enter a short summary of either the name or purpose of the mailbox.
  • For Incoming Mail Server enter the name of your mail server “mail.yourdomainname.com”.
  • For User Name enter the full email address.
  • For Password enter the current password for your email account.
  • Click on the Continue button.

4.  A Verify Certificate window will appear.

Setting Up Mac Mail

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Setting Up Email on Thunderbird

Tuesday, January 17th, 2012

To setup an email address on your copy of Thunderbird (v7 or higher), do the following:

1. Go to the Tools menu and select Account Settings.

Setting Up Email on Thunderbird

2. In the Account Settings dialogue box click on Account Actions. Select Add Mail Account.

Setting Up Email on Thunderbird

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How to Manage SPAM in cPanel

Sunday, January 8th, 2012

To setup your control panel to manage SPAM email, do the following:

1.  Log into your control panel at:

http://www.yourdomain.com.au/cpanel

Replace www.yourdomain.com.au with the domain name of your hosting account.

If you are unsure of your cPanel login details please refer the the email “Hosting Account Information – Please Keep Safe – Please do not reply”. This email was originally sent out to your default billing email address when you first purchased your web hosting.

How to Manage SPAM in cPanel

2.  Go to the Mail section and select MailScanner Configuration

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How to Write an Email Marketing Letter

Tuesday, November 22nd, 2011

Receive. Read subject. Delete. These actions can be carried out by your user in less than two seconds. So why did you spend 20 minutes preparing what you thought was a carefully worded email that tackled all the right points?

Read on to find out more.
How to Write an Email Marketing Letter

Increasing Importance in E-Commerce — Get it Right!

Understanding how your readers think is vital to getting your email opened, read and actioned. There are many traps to avoid when crafting your email communications in order for them to cut through the overwhelming amount people receive daily. The ease at which emails can be sent by businesses often attributes to the low quality of the communications.

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How to Write an Email Marketing Letter How to Write an Email Marketing Letter How to Write an Email Marketing Letter How to Write an Email Marketing Letter How to Write an Email Marketing Letter How to Write an Email Marketing Letter How to Write an Email Marketing Letter How to Write an Email Marketing Letter How to Write an Email Marketing Letter

How to set up Email Auto-Responders

Friday, December 17th, 2010

As a Digital Pacific customer, you have the capabilities to create an auto-responder. This process varies depending on the type of control panel being used. See below for the steps involved for cPanel, Parallels Pro and Parallels Plesk control panels.


cPanel Control Panel
(How to create an auto-responder in cPanel)

How to set up Email Auto Responders
Once logged into cPanel, click the “Auto Responders” icon in the “Mail” section.

On the next page, click the “Add Auto-responder” button. That should take you to the next screen where the responder message can be created.

Insert the email address you wish to create the auto-responder for in the top “Email” section. Fill out the following fields accordingly.

In the “Body” section, be sure to leave a message that lets the receiver know how long you will be gone, along with any other contact-specific information. Click the “Create/Modify” button when finished.

When you have returned to work, simply log in to the “Auto Responders” section again and delete the active message.


Parallels Pro Control Panel
(Creating an email vacation message in Parallels Pro)

How to set up Email Auto Responders

Once logged into the Parallels Pro control panel, select the “Vacation” option from the “Email” section.

Select the option to “Edit Configuration”.

In the following screen, modify the vacation message, making sure to give the user your date of return. When satisfied, click the “Enable” box and “Update”.

When you return to work, be sure to log in and disable the feature so that vacation messages are no longer sent.


Plesk Control Panel
(How to create and autoresponder in Plesk)

How to set up Email Auto Responders

Once logged into the Plesk control panel, select the “Mail Accounts” option.

Select the email address you want to use as an autoresponder.

Click the Autoresponders option.

Select Add New AutoResponder and fill out the short form with the details of your message remembering
to set your date of return.

Click finish and your set.

When you have returned to work, simply log in to the “Auto Responders” section again and delete the active message.


Searching for an email hosting provider?
Digital Pacific has email hosting plans for both personal and business use.

 

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Are Your Email Newsletters Doing More Harm Than Good?

Tuesday, September 28th, 2010

Many businesses believe that enticing people to sign up for newsletters is the perfect way to generate sales – businesses can construct databases of hopeful leads, and at the same time subscribers can pick up some hot deals. This exchange of information is usually a win-win situation for everyone.

However, what businesses often fail to recognise is that they are not the first to come up with this idea. Collecting data to compile subscriber lists has been around since advertising was first invented. What’s more, since the birth of the world wide web, everyday people have been signing up to more newsletters with free information and hot offers than they can even remember.

As a result, people are being inundated with emails they don’t have the time to read. So if a reader actually opens your e-newsletter, make sure that it offers something of value to them. Otherwise, you risk annoying them by wasting their time; they’ll never bother to open another one again.

Without providing the subscriber something worthwhile to read (that they have not read a million times before), your newsletter lacks interest. In addition, these days modern consumers have wised up to businesses using e-newsletters as a marketing tool. Consequently, your company suffers; “Mmm, another useless piece of junk mail from So-And-So. Delete!”

So how do we solve this electronic mail overload crisis and keep your marketing strategy as effective as possible? There is one easy but incredibly effective answer: keep your potential customers happy by segmenting your audience. Tailor your newsletters to what they want to read!

Keeping your newsletter relevant to them is key. Make the most of your ‘subscribe’ box and ask your potential customers to list some of their interests when they sign up. Perhaps also ask them some questions in which they can either tick ‘yes’ or ‘no’. It can be as simple as asking your subscribers whether they are male or female, and then providing them with two separate newsletters marketed to suit them accordingly.

By collecting as much information as possible, you can segment your audience into different groups. Your business is then able to customise useful information and special offers that are relevant to them. This makes each mail out unique, and even more importantly, it acknowledges exactly what that person was originally was looking for or interested in in the first place.

Of course, there is flipside to this. Collecting that much information requires a lengthy questionnaire, which may turn people off from signing up. To avoid this, keep your questions short, sharp and to the point, but detailed enough for you get the information you need.

This method of sending out successfully segmented newsletters will show your subscribers that you are going that extra mile for them. Don’t waste their time with things that don’t appeal to them. They will appreciate it, and instead calling their friends to complain about your marketing tactics, they may just call you and buy something instead.

Are Your Email Newsletters Doing More Harm Than Good?

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Why can’t I send email?

Thursday, July 2nd, 2009

A very common support question for our team here at Digital Pacific involves the issue of a new customer not having the ability to send outgoing emails. Often times, they are puzzled because the emails keep coming in, but none are going out. The most common reason for this issue is that some Internet service providers actually block the mail (partially in hopes of stopping the prevalence of spam mail) if the SMTP server for outgoing mail is not set as theirs.

Just to clarify, SMTP stands for Simple Mail Transfer Protocol and is the standard method of transferring mail messages between servers. Normally, these servers use port 25.

The issue above of being able to receive emails, but not send them, is actually a simple one to resolve with just a few quick changes to the mail client’s SMTP settings. If John Doe, for example, uses Telstra as his ISP and wants to configure his email client, he will need to make sure his outgoing mail server matches that provided by the ISP. As a visual guide, the process to make the necessary changes will look a bit like that in this image:


Why cant I send email?

So, if you are experiencing this problem, please take a look at the following list of ISPs and the SMTP Servers that should be entered into your outgoing mail settings for your email account.

Telstra / Bigpond
ADSL / Cable / ISDN / Satellite / Dialup – SMTP Server: mail.bigpond.com
ADSL / Cable (some customers) – SMTP Server: mail-hub.bigpond.net.au

Optusnet
SMTP Server: mail.optusnet.com.au

Unwired
SMTP Server: esmtp.unwired.com.au

iiNet
SMTP Server: mail.m.iinet.net.au

Ozemail
SMTP Server: smtp.ozemail.com.au

TPG
SMTP Server: mail.tpg.com.au

Three
SMTP server: smtp.three.com.au

Dodo
SMTP server: smtp.dodo.com.au

AAPT
SMTP server: mail.aapt.net.au

Again, the settings above should be entered in for the outgoing mail server only and should resolve your issue. Of course, if there are still problems with sending email, please give us a call on 1300 MY HOST for further assistance and we can help you out.

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